Technology-Enabled in Field Service Management
A New, Immersive Work World
The pandemic has pushed us toward a period of having able to work faultlessly from wherever. It made the requirement for better methodologies for people-to-people, people-to-application, and machine-to-machine associations, and solutions that made us feel like we are there with others and physical things.
We already see applications for augmented reality in companies like our own for field services to engage field managers to remotely support customers or experts in the field. Regardless, the technology is delicate to network latencies and hungry for bandwidth, thusly, despite still limited.
Augmented Reality
Augmented Reality (AR) is an effective marketing tool that creates a new unique brand world, strengthens its advantages in the existing reality, and gives the user a unique multimedia experience of interaction with the product.
The extended reality in visual solutions is standing apart as really newsworthy. Regardless, AR/VR solutions are not limited to Google Glass, mobile applications for trying shoes or accessories, and AR-based games. Hearables with extended reality are ending up being inescapable gratitude to the overall spread of wearables, the contribution of tech giants, and the growing demand for rising technologies.
We are yet to see further ways to implement it as AR technology continues to develop and grow. But even at this stage, the improvements are worth trying out.
Extended reality (XR) for Field Services
XR has become a hotly discussed issue across organizations and considering current conditions
The assurance to remove longstanding obstructions that limit how organizations work and create new strategies for engagement are just two of the ways by which its application can prompt more noteworthy desires.
The field services industry is completely masterminded to get the upsides of XR technology. By their very nature field services work in fluid, remote capacities, with a decentralized organization and remote workers uncovering with consistency to a control center.
Customers’ needs have advanced and their expectations have grown, making their remote functions more inconvenient. Applied technology hasn’t kept up. Standard troubles consolidate managing communications with in-field staff and having the right technology, tools, and information to meet customer expectations.
To stay ahead of customer demands, XR is the next stage. Using XR technologies in the field, for instance, augmented or virtual insight experience, would allow those working remotely to simulate the in-person experience.
Anything you imagine can be virtually placed in the real world. There will come a time in the future when you can’t differentiate between real and virtual.
XR for Field Services: Creating a business case
Several studies estimate that by 2030, the market for augmented reality in North America will be worth $ 16.65 billion. A wide range of industries is discovering endless new applications that drive XR’s rapid growth.
Field service providers need to be agile, flexible, and mobile. AR can help them do that. When used correctly, this technology could bring together distributed teams to solve complex problems and improve customer service.
The use of augmented reality in the field service area can also improve the productivity of each member of your team.
What is the best way to convince shareholders of the value of field services?
Take a look at education and training
Field services can use augmented reality in many different ways. Right from augmented reality tools for collaboration to virtual reality for training.
An environment such as field services could benefit greatly from augmented reality education and training.
As part of this ecosystem, technicians and engineers must be able to use and maintain a lot of complicated tools.
Updates will be made to these tools over time. Companies can use VR systems to train their employees on how to communicate with machines and devices in realistic simulations. Teams can use this to develop key knowledge and skills to be more effective on the ground.
XR’s training and education tools can help employees improve how they deal with customers. By implementing training systems, you can teach employees when it is the right time to sell to customers.
Start building your business case for XR today for any company providing field service.
FieldEngineer is an on-demand platform that enables micro, small, and medium business owners to track and manage business operations easily and securely. It is a platform that offers support to the field businesses of all the field industries. By incorporating various functions into our FE mobile apps, such as creating estimates and site survey forms, and more, users can complete jobs whilst out in the field without having to follow up with paperwork.
