cx training

How does CX maturity assessment guide your priorities and grow your business?

How does CX maturity assessment guide your priorities and grow your business?

CX maturity assessment is a process that allows organizations to measure their customer experience (CX) capabilities against best-in-class benchmarks, and identify areas for improvement. The goal of the assessment is to help organizations understand where they are on their CX journey, identify gaps in their capabilities, and prioritize actions that will improve the customer experience. The cx maturity assessment consists of two parts: a self-assessment questionnaire and an evaluation by an external assessor. The questionnaire helps organizations to gauge their own CX capabilities, while the external evaluation provides objective feedback from an expert in CX. Why do you need to…
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